Yes! We offer free shipping on all orders worldwide.

Orders are processed within 1–4 business days after payment is confirmed.

Estimated delivery times after dispatch:

• USA / Canada / Australia / New Zealand: 18–25 days (8–14 business days)
• Europe / UK: 15–20 days (8–12 business days)
• Asia: 12–18 days (6–10 business days)

We ship via FedEx, DHL, UPS, Epacket, EMS, and SF Express, depending on your location.

Yes! Once your order is shipped, you'll receive a tracking number via email. You can also track your order on our Order Tracking page.

No. i7Bags is not responsible for any customs duties, taxes, or import fees that may be charged by your country. These are the buyer's responsibility.

Orders can be cancelled within 24 hours of payment. Please email us at admin@i7bags.com as soon as possible.

We accept returns within 30 days of delivery. Items must be in their original condition with all tags and original packaging intact. Sale items and gift cards are non-returnable.

Return shipping costs are the responsibility of the customer.

Refunds are processed within 3 business days after we receive and inspect the returned item. Please note that a 6.4% transaction fee (Shopify + PayPal) will be deducted from the refund amount.

We do not process direct exchanges. To get a different item, please return the original and place a new order.

We accept all major credit cards and PayPal. Payment is processed securely at checkout.

Absolutely. All transactions are encrypted and processed through Shopify's secure payment system. We never store your financial information.

Our bags are crafted from premium leathers including full-grain cowhide, vegetable-tanned leather, waxed canvas leather, Italian leather, and crazy horse leather. Each material is selected for its durability, beauty, and character.

Many of our bags are handcrafted or feature hand-stitching, hand-dyeing, and artisanal finishing techniques. Product descriptions specify the level of handcraft involved.

Please refer to our Product Maintenance Cautions page for detailed care instructions. In general, keep leather away from prolonged moisture, direct sunlight, and sharp objects. Use a leather conditioner periodically to maintain suppleness.

Yes! Each product listing includes specific dimensions (in cm). Please check the product page for exact measurements before purchasing.

Yes! Visit our Rewards Program page to learn how to earn points and redeem them for discounts.

We'd love to have you! Visit our Ambassador page to learn about the program and apply.

Once your order ships, you'll receive a tracking number by email. You can also use our Order Tracking page to check your shipment status anytime.

Please contact us immediately at admin@i7bags.com. We are not liable for orders shipped to incorrect addresses provided at checkout, so please double-check your details before placing your order.

We're here to help!

• Email: admin@i7bags.com
• Phone / WhatsApp: +86 198 0514 8598
• Business Hours: Monday–Friday 9am–6pm | Saturday–Sunday 10am–5pm (CST)
• Address: 302 Central Road, NanJing, JiangSu, China 210000

You can also visit our Contact Us page.